Factory FAQ

- Sep 08, 2017 -

FAQ:


1.Could we can do OEM ?

We offer OEM services. We can print your own logo on product and packaging and customize packaging box.


2.Are you the factory or trading company ?

Yes sure, we have own factory. We are a worldwide LED manufacturer, which specialize in developing, producing and selling for LED lights.


3.Where’s our company ?

TOPPO Lighting Company

The address is :D building of 6th Huanping Road,GaoQiao Zone of PingDi Town,LongGang district,Shenzhen 518116,P.R.C

Welcome to visit our company.


4.Warranty ?

3-5 years from the manufacturing date.


5.MOQ ?

We don’t have MOQ. Welcome to try some samples from our company.


6.How about your packaging ?

Neutral box, customized box is welcomed.


7.How long is the delivery time ?

Samples within 3 working days, bulk order is within 15-20 working days. If you are very

urgent, we will try our best to help you.


8.Can i have samples to test ?

Yes,sure. Welcome to order samples for evaluation before the bulk order.


9.what’s the payment methods you can accept ?

We can only use T/T. The bank information will be written in the PI. We can’t use Western Union and Paypal.


10.What’s your shipping method ?

UPS, DHL, Fedex, TNT or Shipping by Air or by sea


11.What’s your main product line is made ?

We mainly produce LED indoor lights (LED Panel light, led Tri-proof light, LED Batten light, LED tube,LED Ceiling light, LED Down light, LED Round Panel Light, LED 2D ceiling Light,LED Wall Pack )


12.Do you have the ability to do independent and development ?

Our engineer department have 15-20 people. We have the research and development capabilities. We also collect regularly each customer feedback. We have product improvement and new product development. We also hold monthly new product launches.


13.If i have a questions I want to know , how can i contact you ?

You can find our platform or directly through major inquiry and send email to contact us.


14.How long do LEDs last ?

LEDs are rated by manufacturers to operate under normal conditions or 50000 hours of continuous use. As LEDs get older, they tend to dim and fade but aren’t susceptible to blinking like incandescent.


15.LEDs are more expensive than other lighting options.why ?

LEDs can operate as standalone devices,but when grouped or clustered they require additional steps to operate properly. LEDs need proper components such as a circuits can be designed rapidly, but to ensure that they operate correctly and for long periods of time they require testing.

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